Terms of Service

Last updated: October 21, 2026

These terms are an agreement between you and LiveCall ("we", "us") for the use of the LiveCall website, dashboard, widget and related services (the "Service"). By creating an account or using the Service you agree to them. If you use LiveCall for a company, you confirm you may accept these terms on its behalf.

1. Your account

Keep your sign-in details secure and tell us at hello@joinlivecall.com if you suspect someone else has accessed your account. You are responsible for what happens in your workspace, including the actions of team members you invite. You must be at least 16 years old.

2. Using LiveCall on your website

• You may add the widget only to websites you own or are allowed to modify.
• You are responsible for informing your visitors how their information is handled (for example by linking your privacy policy in the widget settings) and for having a lawful basis for collecting it.
• Calls are not recorded by LiveCall. If you record a call by any other means, you are responsible for obtaining the consent the law requires.
• Alerts you send to Slack, Discord, Telegram, email, SMS or your own webhook are delivered at your direction; keep those destinations secure.

3. Acceptable use

Do not use the Service to break the law, harass or deceive people, send spam, collect information you are not entitled to, infringe others' rights, distribute malware, probe or overload our systems, or get around plan limits, rate limits or security controls. We may suspend a workspace that does any of these things, and we will tell you why unless the law or an ongoing investigation prevents it.

4. Plans, trials and payment

• New workspaces start with a free trial of the Pro plan. When it ends, the workspace moves to the Free plan unless you subscribe.
• Paid plans are billed monthly in advance through Stripe and renew automatically until cancelled. You can cancel at any time from the Billing page; the plan stays active until the end of the period you paid for. Fees already paid are not refunded except where the law requires.
• Plan limits (such as hosts and calls per month) are shown on the pricing page. We may change prices with at least 30 days' notice before your next renewal.
• Prices exclude taxes unless stated; you are responsible for applicable taxes.

5. Your data

You own the information you and your visitors put into LiveCall. You allow us to process it only to provide, secure and improve the Service, as described in our Privacy Policy, where we act on your behalf for visitor information. Call records are deleted automatically after 180 days. You can export or delete your data, and when you close your account we delete it, except for records we must keep by law.

6. Third-party services

LiveCall relies on providers such as Fly.io (hosting), Daily (video), Resend (email), Stripe (payments) and Twilio (SMS). Their availability is outside our full control, and services you connect (for example Slack) are governed by their own terms.

7. Availability and changes

We work hard to keep LiveCall available and secure, but we do not guarantee that it will be uninterrupted or error-free. We may improve or change features; if we remove something you pay for in a significant way, we will tell you in advance.

8. Ending the agreement

You can stop using LiveCall and close your account at any time. We may suspend or end access if you seriously or repeatedly break these terms, if your account is unpaid, or if we are required to by law. Sections that by their nature should survive (such as payment obligations, disclaimers and limitations of liability) survive termination.

9. Disclaimers

To the extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement.

10. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

11. Changes to these terms

We may update these terms. We will change the date above and, for significant changes, notify customers by email or in the dashboard before they take effect. Continuing to use the Service after that means you accept the updated terms.

12. Contact

Questions about these terms: hello@joinlivecall.com.